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7/09 Creating stunning jewelry designs with T-Splines View
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6/21 Transitioning from NURBS to T-Splines View
12/07 Footwear modeling with T-Splines 3.3 for Rhino View
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v4 of Autodesk T-Splines Plugin for Rhino released

A support and feedback forum for Autodesk T-Splines Plug-in for Rhino users.

Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 22, 2015 6:21 am

Ricardo,
I'm not sure what you mean by "rebuild the toolbars?" There are new additions to the Toolbars in v4 but they should just appear for you.

Yes, you can install this license on two computers. http://usa.autodesk.com/adsk/servlet/pc ... d=18270103

Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 22, 2015 6:37 am

(just emailed you to dig a bit more to resolve this)

CarterTG wrote:
Matt Sederberg wrote:I escalated the store issue and it looks like there was an intermittent caching issue (which makes sense since I'd seen this issue just once myself). They have now fixed that, so please go ahead and try to purchase again. You may need to clear the cache in your browser to see the fix.


Likewise with Sam & Randy

Cache cleared. "File not found" still exists.

This is the case whether using the "Order Tracking" link from the Autodesk Store site or the findmyorder.com site.

Been checking every few hours since yesterday's purchase including the past 10 minutes.

ts4error.jpg
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 22, 2015 6:38 am

tamiller wrote:I just scanned down the post - and it sounds like the problem I am having is being experienced by many. I received the V4 release email from Autodesk and having stopped using T-Splines because I missed the upgrade opportunity when Autodesk acquired T-Splines I am now trying to repurchase at the 70% discount. However, when I go to the Autodesk store and click on the purchase link I get a message that says : We can't seem to find the page you're looking for.

Any help would be appreciated.


Hi taMiller,
can you confirm which country you live in and which country location of the Autodesk store you are trying to purchase from?

Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby CarterTG » Thu Jan 22, 2015 6:56 am

Matt Sederberg wrote:...if you've been able to successfully order and have received your serial number, you can just download the installer from tsplines.com/latestversion.


Thanks Matt,
Shortly after yesterday's post, I went to compare the filename in the Autodesk URL versus the one posted by Tom. When I saw they were the same, it lowered my reluctance to go with Plan B. The presumption was that the one hosted on TSplines was still a beta or a release candidate... something I didn't want to put into a production PC.

The update went without problems, serial number applied, and I'm now on v4.0

Domo arigato!
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby aubergine2001 » Thu Jan 22, 2015 7:06 am

Sorry for this frustration. If you bought v3 before the Autodesk acquisition of T-Splines then you should be placing a full order, but you can use a discount coupon to get it at a cheaper price. It sounds like maybe you didn't get this emailed to you; I'll send it to you now. So you're right - you should get a refund on your upgrade, then buy a discounted full license.

Sending you an email now...
Matt


Same thing here, only have my pre-Autodesk license. So now what?

What is process to get discounted version and return upgrade?

Thanks Randy
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby TomFinnigan » Thu Jan 22, 2015 8:20 am

tamiller wrote:I just scanned down the post - and it sounds like the problem I am having is being experienced by many. I received the V4 release email from Autodesk and having stopped using T-Splines because I missed the upgrade opportunity when Autodesk acquired T-Splines I am now trying to repurchase at the 70% discount. However, when I go to the Autodesk store and click on the purchase link I get a message that says : We can't seem to find the page you're looking for.

Any help would be appreciated.


It looks like the store page has an incorrect link to the product page.. :oops:

I've emailed the store team. In the meantime, here is a direct link to the product page

Sorry for the inconvenience.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 22, 2015 5:16 pm

aubergine2001 wrote:
Sorry for this frustration. If you bought v3 before the Autodesk acquisition of T-Splines then you should be placing a full order, but you can use a discount coupon to get it at a cheaper price. It sounds like maybe you didn't get this emailed to you; I'll send it to you now. So you're right - you should get a refund on your upgrade, then buy a discounted full license.

Sending you an email now...
Matt


Same thing here, only have my pre-Autodesk license. So now what?

What is process to get discounted version and return upgrade?

Thanks Randy



Hi Randy, to get the discounted version, buy a perpetual license but use the coupon code I emailed you.

To return your upgrade, go to the store.autodesk.com home page, Click Help on the top menu, scroll to the bottom and click "Contact customer service."

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby billyjim » Thu Jan 22, 2015 6:06 pm

I upgraded to Tsplines V4 yesterday- running R5 64 bit on windows7 using parallels on mac. Rhino sort of opens (I see the message that tsplines has been upgraded to the latest version)....but then rhino crashes and packs up. What do I do?
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby aubergine2001 » Thu Jan 22, 2015 6:09 pm

Thanks Matt,

Sounds straight forward. giveing it a shot right now.

Best Regards,
Randy
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby perolalars » Fri Jan 23, 2015 5:09 am

Hi Matt
I am confused over what kind of upgrade/full license I should buy. Since I am a TS user since v2, and I run on v3.4 now, but I have not received a coupon code or some email from Autodesk, so now I wonder what to do?
So, plz help!
Best regards
Per (situated in Sweden, and my reseller dont answer my calls)
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Nabed » Fri Jan 23, 2015 8:27 am

Hi there.
German user here, but there are a couple of issues with purchasing v4 through Autodesk.

First, I didn't receive any email with the discount code (I do qualify as I bought tsplines v2 with free v3 upgrade in 2010).
I found the discount code in McNeel's Rhino forum, but I don't know if that's the right way to proceed…
Then the German Autodesk store does list the Tsplines plugin, but to me this seems to be the old version, as the system requirements list "Rhino v5 32 or 64bit"
Also, one can chose between upgrade (160Euro plus VAT - discount code doesn't work) or new license (750 Euro plus VAT, applying the discount code reduces this to 214,82 Euro)
So what do I need to do to purchase version 4?
Buy the upgrade without discount code or buy a new license and use the code?
Is the german Autodesk store up to date or do I need to wait until they specifically list Tsplines 2015?
When will I get my discount code? Or can i use the one found on McNeel's forum?
If I buy now, will I get Version 4 (2015)? Will I be able to download V4 directly from Autodesk or do I need to use the "last version" link on the Tsplines site?


Lots of questions for just one upgrade…
Add to that that Autodesk won't sell software to VAT ID number holders without applying VAT (something that practically any other e-commerce site does) and you have a pretty disastrous way to handle software purchase if You ask me.

Cheers, Norbert
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby bringley » Sun Jan 25, 2015 3:31 pm

The link provided for student download (http://www.autodesk.com/education/free- ... -for-rhino) is version 3.5 and not version 4.0. It is also not installing the Grasshopper tools. Please advise - was hoping to use this software in the NYC AEC hackathon next weekend.

Thank you!
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby l1407 » Mon Jan 26, 2015 10:32 am

l1407 wrote:
Which store are you trying purchase at - where do you live?
You should have received the coupon code in an email -did you get this?

thanks,
Matt


I live in Hong Kong, the store link http://store.autodesk.com/, and no email received the coupon code to me, thx!


Hi Matt

I am not received the coupon code, why? Who can I contact anyone? I can't found t-spline at Autodesk support web, when I click to contact us item, and I can't to cart-out at store. Please help me, thank you very much!
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Jan 26, 2015 1:58 pm

perolalars wrote:Hi Matt
I am confused over what kind of upgrade/full license I should buy. Since I am a TS user since v2, and I run on v3.4 now, but I have not received a coupon code or some email from Autodesk, so now I wonder what to do?
So, plz help!
Best regards
Per (situated in Sweden, and my reseller dont answer my calls)


Hi Per!

I'll email you a code. Sorry, we weren't able to reach out to users who had bought through resellers to get them a code.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Jan 26, 2015 2:04 pm

bringley wrote:The link provided for student download (http://www.autodesk.com/education/free- ... -for-rhino) is version 3.5 and not version 4.0. It is also not installing the Grasshopper tools. Please advise - was hoping to use this software in the NYC AEC hackathon next weekend.

Thank you!


Hi - thanks for your interest. You are right that v4 is not yet on the students website - I am still waiting for an estimated date for getting that on. In the meantime, you can download a free trial of v4 that will be good for a month that could get you through next week.

Thanks,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Jan 26, 2015 2:22 pm

Nabed wrote:Hi there.
German user here, but there are a couple of issues with purchasing v4 through Autodesk.

First, I didn't receive any email with the discount code (I do qualify as I bought tsplines v2 with free v3 upgrade in 2010).
I found the discount code in McNeel's Rhino forum, but I don't know if that's the right way to proceed…
Then the German Autodesk store does list the Tsplines plugin, but to me this seems to be the old version, as the system requirements list "Rhino v5 32 or 64bit"
Also, one can chose between upgrade (160Euro plus VAT - discount code doesn't work) or new license (750 Euro plus VAT, applying the discount code reduces this to 214,82 Euro)
So what do I need to do to purchase version 4?
Buy the upgrade without discount code or buy a new license and use the code?
Is the german Autodesk store up to date or do I need to wait until they specifically list Tsplines 2015?
When will I get my discount code? Or can i use the one found on McNeel's forum?
If I buy now, will I get Version 4 (2015)? Will I be able to download V4 directly from Autodesk or do I need to use the "last version" link on the Tsplines site?


Lots of questions for just one upgrade…
Add to that that Autodesk won't sell software to VAT ID number holders without applying VAT (something that practically any other e-commerce site does) and you have a pretty disastrous way to handle software purchase if You ask me.

Cheers, Norbert


Hi Norbert,
I will email you the discount code.
Re the German store - I just checked that out and it looks like it's a typo; the "32" should be removed. Otherwise this is the correct version. Thanks for reporting this; it seems like the other languages are fine. I just submitted a request to remove that typo.
You will buy a new license with the coupon code.
You can get the v4 download from the eStore or from the T-Splines website tsplines.com/latestversion; it's the same installer.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby dyepeche » Mon Jan 26, 2015 3:42 pm

HI -

i got an edu license for ver 3.4 - is there any discounted upgrades for this license to a full commercial version 4.0?
i did not recieve any email - bought the license through a german reseller in 2011


best regards

mads
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Jan 26, 2015 4:04 pm

dyepeche wrote:HI -

i got an edu license for ver 3.4 - is there any discounted upgrades for this license to a full commercial version 4.0?
i did not recieve any email - bought the license through a german reseller in 2011


best regards

mads



yes. Just sent you an email with it. thanks!
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby aubergine2001 » Tue Jan 27, 2015 8:41 am

Hi Matt,

Hi Randy, to get the discounted version, buy a perpetual license but use the coupon code I emailed you.

To return your upgrade, go to the store.autodesk.com home page, Click Help on the top menu, scroll to the bottom and click "Contact customer service."


Thanks again, got my Paypal refond today, even with this East Coast storm. :D

Randy
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Tue Jan 27, 2015 12:56 pm

aubergine2001 wrote:Hi Matt,

Hi Randy, to get the discounted version, buy a perpetual license but use the coupon code I emailed you.

To return your upgrade, go to the store.autodesk.com home page, Click Help on the top menu, scroll to the bottom and click "Contact customer service."


Thanks again, got my Paypal refond today, even with this East Coast storm. :D

Randy


glad to hear, thanks for the report.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Tue Jan 27, 2015 3:58 pm

Matt Sederberg wrote:
bringley wrote:The link provided for student download (http://www.autodesk.com/education/free- ... -for-rhino) is version 3.5 and not version 4.0. It is also not installing the Grasshopper tools. Please advise - was hoping to use this software in the NYC AEC hackathon next weekend.

Thank you!


Hi - thanks for your interest. You are right that v4 is not yet on the students website - I am still waiting for an estimated date for getting that on. In the meantime, you can download a free trial of v4 that will be good for a month that could get you through next week.

Thanks,
Matt


Hi, I just got an update that T-Splines v4 is targeted to be updated on the Education site on February 2nd.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby SimplyRhino » Wed Jan 28, 2015 5:02 am

An alternative for those who are struggling with the Autodesk Store or who also want the option of local tech support is to purchase the T-Splines Upgrades or New Licenses from your Local Reseller, we for instance are Authorised Resellers of Rhino & Autodesk Partners, so we can supply T-Splines for Rhino, train you & support you too if needed.

This method of supply avoids the use of the Autodesk On-Line Store.

We are based in the UK. For those outside that region we may also be able to help you find a local supplier too, feel free to get in touch.

Paul Cowell
Simply Rhino Limited

www.simplyrhino.co.uk
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby sando » Thu Jan 29, 2015 12:02 am

Sorry, but I am a little confused with the upgrade costs and time frames...

A. If you are running the latest T-Splines v3.4 but purchased it before 3rd July 2013, then you have to purchase a new licence at 70% off?

B. If you are running the latest T-Splines but purchased after 3rd July you can purchase an upgrade at a cheaper cost then people who bought and supported T-Splines from v1??

C. Can't I just purchase an upgrade without worrying about the dates of when I purchased?

Autodesk store for Australia shows New licence at $288.89 with 70% coupon code. Straight upgrade is $215.00. For me that is a big different.

My original resellers don't seem to selling T-Splines anymore so do I need to purchase a new licence instead of an upgrade?

Cheers,
Sando
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Thu Jan 29, 2015 3:11 am

Hello,

I'd like first to congratulate t-Splines devs for the new improvements, really amazing !

I'd like to purchase, but Autodesk store is probably the most awful I've ever seen...

And sorry if I ask the same question as others, but my English doesn't allow me to understand perfectly :
I use Tsplines since at least 5 years, but I didn't receive any email with a coupon code ( but maybe I missed it ). My Rhino reseller who also sold me T-Splines can't help me, as he lost his rights to sell T-Splines since Autodesk bought it.
I saw that you post a direct link to download, I'll try, since somebody is kind enough to send me a promotion code.

Thanks.
Olivier
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 29, 2015 10:24 am

sando wrote:Sorry, but I am a little confused with the upgrade costs and time frames...

A. If you are running the latest T-Splines v3.4 but purchased it before 3rd July 2013, then you have to purchase a new licence at 70% off?

B. If you are running the latest T-Splines but purchased after 3rd July you can purchase an upgrade at a cheaper cost then people who bought and supported T-Splines from v1??

C. Can't I just purchase an upgrade without worrying about the dates of when I purchased?

Autodesk store for Australia shows New licence at $288.89 with 70% coupon code. Straight upgrade is $215.00. For me that is a big different.

My original resellers don't seem to selling T-Splines anymore so do I need to purchase a new licence instead of an upgrade?

Cheers,
Sando


Hi Sando, and all,

Sorry, this must look horribly complex to any normal person :(. The reason why we had to offer an "upgrade" and a "discounted full license" is strictly a technical one that has to do with the licensing software used.

The way the Autodesk store and licensing system is set up, if you are already in that system and had bought a license of T-Splines (which we started to offer on 3rd July 2013), then the standard mechanism to is to offer an upgrade. However, most of our customers bought T-Splines before then, so we wanted to offer a discounted way for them to get v4 - they can't buy an upgrade since they don't have a previous Autodesk license to unlock it with.

As to the size of the difference in price between a discounted new license and an upgrade - we're aware of this, it was unintended, and we are sorting it out - unfortunately it takes a bit longer now than it did with our T-Splines company.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby alkrever » Thu Jan 29, 2015 11:21 am

Any word on the V4 3 year educational license yet?
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 29, 2015 12:28 pm

alkrever wrote:Any word on the V4 3 year educational license yet?


Yes, should appear on Feb 2 on the education portal.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby bathsheba » Thu Jan 29, 2015 2:17 pm

TomFinnigan wrote:
bathsheba wrote:If I may ask, how badly is tsSkin broken? Are there plans to fix it?
I realize I may be its only user, ...


Hi Bathsheba. Thanks for commenting - your name comes up in pretty much every internal discussion about tsSkin.


Oh dear, I am the only user. :shock:

Thanks for your honesty about the state of this command; I'll take your advice and not upgrade right now.

If you want, I can email you personally when I have fixed tsSkin.

That should be OK, if it's in the release notes I'll see it.

I also have a question about tsSymmetry which is probably not of general interest. Should I message you about that, or is there someone who that's their specialty?

Best as always,
Bathsheba
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Thu Jan 29, 2015 2:36 pm

Hello once more, maybe you missed my post.

Anyway, I tried your direct link.
The price for the upgrade is 192€, without the discount code, as that normal ?
Maybe I misunderstood your previous post, I thought the discount price was 190€.
is that means that the price of 192€ will be discounted by/of 70% ???

Cheers

PS : I hope Juan is fine :D
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 29, 2015 3:41 pm

oliviertij wrote:Hello once more, maybe you missed my post.

Anyway, I tried your direct link.
The price for the upgrade is 192€, without the discount code, as that normal ?
Maybe I misunderstood your previous post, I thought the discount price was 190€.
is that means that the price of 192€ will be discounted by/of 70% ???

Cheers

PS : I hope Juan is fine :D


Hi Olivier,
No, the 70% discount is applied when you use a coupon code against the new perpetual license. There is not an additional discount for the upgrade pricing. However, as a long time user, you shouldn't buy an upgrade since you have the older licensing.
Hope that clears things up...?

Juan is great - he made the hero image for this release... :).
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Jan 29, 2015 3:47 pm

UPDATE: Evidently a number of our existing users didn't get the email with the coupon code to use at the Autodesk store. Seeing how it has been shared elsewhere online, I got permission to post it here on the forum. It's now at the top of this post (coupon code: TSPLINE). Enforcement of the coupon usage is solely through trust - if you've bought a copy of T-Splines in the past, please use it! If not, please pay full price.

Sincerely,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby KQD » Thu Jan 29, 2015 5:09 pm

Been following this thread, seems like a bit of a car crash this upgrade?

Like others I have not had any email, but Matt you seem to be suggesting that anyone can use that code to get a 70% discount? If so, that is just crazy, I struggly to believe that Autodesk dont have registered users serial codes and details to issue individual codes?

Someone mentioned this earlier but it wasn't answered. Can you still install T Splines on a second machine? I have it on a desktop and laptop. This is kind of an important issue for many of us.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby sando » Thu Jan 29, 2015 5:30 pm

Thanks for clearing that up Matt. I know it's not easy being in a big company and wanted to change something something. So many hoops to jump through.
Keep up the good work.

Cheers,
Sando
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Fri Jan 30, 2015 5:56 am

Matt Sederberg wrote:Juan is great - he made the hero image for this release... :).


I'm glad, this fellow is really precious, and very friendly !

Matt Sederberg wrote:However, as a long time user, you shouldn't buy an upgrade since you have the older licensing.
Hope that clears things up...?


Well, I'm really confused, I don't understand how licence works...
I do apologize, I guess you shall be fed up with repeat again and again, and I see that you have so many posts to answer, but would you mind to explain me ( as if I was a child :oops: ) why I shoudn't buy ? I'm now working with 3.4, and I'd be very glad to work with 4.0.
So what shall I do ?

So many thanks.

Olivier

PS : when I talk to french users I know, they don't seems to understand anything, so I guess the Autodesk commercial Policy has to win to communicate in a more obvious way...
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby KQD » Fri Jan 30, 2015 8:42 am

Matt, you said that you are looking at the issues around the price differential between upgrading and the 70% new license discount? What is happening with that? If I buy now (on the 70% new license "upgrade") will I get a refund on the actual upgrade cost at a later time?

I would just like to know if this pricing revision will be happening imminently or not, in which case I might as well wait and buy the "upgrade" when things have all been fixed.

Also, can you clarify the situation with regards to a second activation on a laptop?
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby rupert.enberg » Mon Feb 02, 2015 1:48 am

HI there,

Just to continue on from Bathsheba's comments...tsskin is now not working at all? I am getting errors every time I attempt to use the command.

Will this be rectified in a fix or update? I have used before in earlier versions and demos but seems to be completely incapable of completing the command now. The initiation of the command is fine...the preview seems to work but "OK" crashes the command.

Cheers,
Rupert Enberg
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Feb 02, 2015 4:36 pm

KQD wrote:Been following this thread, seems like a bit of a car crash this upgrade?

Like others I have not had any email, but Matt you seem to be suggesting that anyone can use that code to get a 70% discount? If so, that is just crazy, I struggly to believe that Autodesk dont have registered users serial codes and details to issue individual codes?

Someone mentioned this earlier but it wasn't answered. Can you still install T Splines on a second machine? I have it on a desktop and laptop. This is kind of an important issue for many of us.


Hi Kevin,
Yes, sorry I thought I'd responded to this question earlier. Yes you can install T-Splines on a second machine still with the Autodesk licensing.

The 70% code is for use by current T-Splines customers to get a discounted version of v4.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Feb 02, 2015 4:40 pm

rupert.enberg wrote:HI there,

Just to continue on from Bathsheba's comments...tsskin is now not working at all? I am getting errors every time I attempt to use the command.

Will this be rectified in a fix or update? I have used before in earlier versions and demos but seems to be completely incapable of completing the command now. The initiation of the command is fine...the preview seems to work but "OK" crashes the command.

Cheers,
Rupert Enberg


Rupert,
Correct it is not working today - as to whether it will be fixed - it is certainly a priority - as Tom mentioned earlier now that we are a public company, there are rules that prevent us committing to future enhancements or development. If this is critical functionality for you you might want to hold off getting v4 until you see it in the product.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Mon Feb 02, 2015 4:50 pm

oliviertij wrote:
Matt Sederberg wrote:Juan is great - he made the hero image for this release... :).


I'm glad, this fellow is really precious, and very friendly !

Matt Sederberg wrote:However, as a long time user, you shouldn't buy an upgrade since you have the older licensing.
Hope that clears things up...?


Well, I'm really confused, I don't understand how licence works...
I do apologize, I guess you shall be fed up with repeat again and again, and I see that you have so many posts to answer, but would you mind to explain me ( as if I was a child :oops: ) why I shoudn't buy ? I'm now working with 3.4, and I'd be very glad to work with 4.0.
So what shall I do ?

So many thanks.

Olivier

PS : when I talk to french users I know, they don't seems to understand anything, so I guess the Autodesk commercial Policy has to win to communicate in a more obvious way...


Olivier,
You will not be able to use an upgrade license to v4 because it requires an Autodesk v3.5 license to be entered in before it will let you use it. You don't have a v3.5 license (which uses the ADLM license scheme); you have an older v3 license which uses the RLM license scheme, which we used before we were acquired. So you should buy a new license using the coupon. :).
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby rupert.enberg » Mon Feb 02, 2015 9:12 pm

Rupert,
Correct it is not working today - as to whether it will be fixed - it is certainly a priority - as Tom mentioned earlier now that we are a public company, there are rules that prevent us committing to future enhancements or development. If this is critical functionality for you you might want to hold off getting v4 until you see it in the product.

Best,
Matt


Cheers Matt,

Yeah actually I have tried a few different combination as far as option in the dialogue box and I seem to be able to get it to work....will have to try a few more time to get a combination that work. So, conclusion is that is works when the correct combination of options is selected.

Will update here when I figure out an appropriate workflow.

Cheers,

Rupert Enberg
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby TomFinnigan » Tue Feb 03, 2015 7:13 am

bathsheba wrote:I also have a question about tsSymmetry which is probably not of general interest. Should I message you about that, or is there someone who that's their specialty?


Hi Bathsheba. You can send questions about tsSymmetry directly to me if you like, and if I'm not the best person to answer them I'll forward them on. My email is tom.finnigan@autodesk.com

rupert.enberg wrote:So, conclusion is that is works when the correct combination of options is selected.

Will update here when I figure out an appropriate workflow.


A slight update about tsSkin, I've tracked down some of the problems to a change in our linear algebra library. Some operations that were mathematically poorly-defined are handled differently, which caused the crash. I've gone ahead and fixed that in the code, but there are still bugs due to interaction with the new crease type.

If you have a curve network that you want to use V4 for, it should work if you increase the spans on any curve to at least 2. Having only 1 span per curve will crash the command. But I'd still recommend not upgrading until it's been completely fixed.

TL;DR: I'm working on fixing tsSkin and have made some progress, but it's not quite there yet.
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Tue Feb 03, 2015 9:24 am

Thanks very much, Matt, for the explanations.

I'd be very glad to buy now.
Just one thing :

Matt Sederberg wrote: It's now at the top of this post (coupon code: TSPLINE).


I'm ashamed, I don't find it :oops:
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby tiggera » Tue Feb 03, 2015 2:52 pm

Hi Matt,

I'm another of the older users with version 3.4 (ie pre Autodesk)

I purchased an upgrade to V4 and now of course can't activate it due to not having an Autodesk serial number.

As I understand it, I have to get a refund, purchase the full version with coupon code then proceed from there.

My questions are:

1/. Who do I contact for refund?
2/. Do I have to uninstall the upgrade, then install the full version?

Cheers, Steve
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Tue Feb 03, 2015 6:00 pm

Hi Steve!

Thanks for your note.
1. To return your upgrade, go to the store.autodesk.com home page, Click Help on the top menu, scroll to the bottom and click "Contact customer service."

2. I don't think you need to uninstall - it's the same installer, just a different license.

Best,
Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Soelvsmed » Tue Feb 03, 2015 6:58 pm

Hi Matt ...
I am also one of the very old fan and user from v1 from Denmark...
I bought a new computer in januar.
And for this I bought at Autodesk store the 19 Januar 2015 a 64 bit T-Splines Plug-in for Rhino.
Order Number: 9556927459 for 160.00 Euro with my WAT number.
Now I have discovered that you have released v4 the same day !!!
but there was no advertising about that, on the US site or Europian site where I bought it.
I have downloaded the v4 trial, and like it very much what you have done ...
But I think it is unfair ... if I must spend another 160.00 Euro to get it right.
what do You think about it ?

All the best
Allan@scharff.dk
+45 24412562
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby raja » Wed Feb 04, 2015 6:04 am

Hello,

I purchased T-splines plugin before Autodesk aquisition, from a reseller.
current installed build is: 3.4 r8555 (64)

I'm based in the Netherlands, so, i will use either Autodesk EU store or German store.
Could you please email me the discount code.

thanks,
raja
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Thu Feb 05, 2015 6:10 am

Hello, I bought V4 from Autodesk, thanks for the code Matt !

For the others who want to buy, it was not so simple :
- I wasn't able to purchase with internet explorer, I used Firefox, but maybe it works with Opera, or other.
- I still don't know the exact price : tva included, it changed between the different buying steps, 257 €, 264, and 214 €. I guess I have to wait for my bank Statement :).
- I have to download a software ( Akamai ) to download Tsplines.
- The first download link they give seems to be for Solidworks, you should pay attention...
- Then I have to wait for the activation code before trying my new toy :).
- The link is available 30 days, I didn't find how to do if I want to install on a new computer, in 2 or 3 years.

As I saw, I have to uninstall V3 before install V4, is that correct ?

Cheers,
Olivier
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby Matt Sederberg » Thu Feb 05, 2015 1:19 pm

Soelvsmed wrote:Hi Matt ...
I am also one of the very old fan and user from v1 from Denmark...
I bought a new computer in januar.
And for this I bought at Autodesk store the 19 Januar 2015 a 64 bit T-Splines Plug-in for Rhino.
Order Number: 9556927459 for 160.00 Euro with my WAT number.
Now I have discovered that you have released v4 the same day !!!
but there was no advertising about that, on the US site or Europian site where I bought it.
I have downloaded the v4 trial, and like it very much what you have done ...
But I think it is unfair ... if I must spend another 160.00 Euro to get it right.
what do You think about it ?

All the best
Allan@scharff.dk
+45 24412562


Hi Allan,
It's good to hear from so many old users - it feels like coming back to old friends - though I'm sorry that the topic of conversation (upgrade details) is so tedious.

I believe you may be able to get a refund on your purchase if it is inside 30 days, I know at least that has worked for people buying the wrong upgrade: To return your purchase, go to the store.autodesk.com home page, Click Help on the top menu, scroll to the bottom and click "Contact customer service."

Let me now if that works for you.

Matt
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby oliviertij » Sat Feb 07, 2015 3:19 pm

Hello,

v4 works fine now !

I'm looking forward to play with it. :D
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Re: v4 of Autodesk T-Splines Plugin for Rhino released

Postby mir_on » Sat Feb 07, 2015 4:01 pm

Hello,
I bought T-Splines 3.5 after 3 july 2013. I dawnloaded trial TS v4. If I try activate it with using my serial number from v 3.5, with different produkt keys (A46F1 and A46G1), It's inform me that my serial number is not valid. Should I have new serial number? How to get it?
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